faqS
Find out everything you need to know from our Frequently Asked Questions below...
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Making Your Booking
What’s included when I book direct?
In short, lots. In detail…
- Free Wi-Fi
- Free breakfast (when you are a hotel guest)
- Free leisure access (includes pool, gym, sauna and steam room)
- Free two hour childcare session in BIG Country when you stay two nights or more
- Best rate guaranteed
- Bigger choice of bedrooms and lodges than you’ll find on other websites (such as Booking.com, Trivago etc.)
What do you mean by price match guarantee?
We’re super confident that you’ll only ever find the best price when you book directly with us and you only get free childcare when you book direct too. On the very rare occasion that you might spot a cheaper price on another website, then tell us and we’ll absolutely match that price for you. There’s a couple of things to note around price match: It’s valid for 24 hours after you have booked with us. The package you find on a third-party site has to be identical to the package on our site (same bedroom, arrival date, number of nights and number of people etc), as well as quoted in Pounds Sterling and inclusive of all taxes.
Price Match Promise applies to individual hotel and self-catering accommodation bookings only. It is not applicable on dining, activities or other on-site facilities, nor is it available on group bookings contracted to over 6 rooms. Offer is subject to availability and can be withdrawn at any time. If you have pre-paid your reservation, any price match difference will be placed as a credit on your room account. No cash refund will be given.
We are a group of adults, is it possible to get a lodge with no bunkbeds?
Yes, subject to availability. Please get in touch with our Resort Sales Team to discuss options: sales@crieffhydro.com.
Managing Your Booking
I have booked a standard room, can I request a fridge?
We can most certainly add this request to your booking, and if there is one available housekeeping will pop one in the room. Please note that this request isn’t guaranteed.
I am coming to your hotel for a wedding, can I request an early check-in?
We unfortunately cannot guarantee an early check-in. However, you are more than welcome to store your bags at reception and collect them when your room/unit once it’s ready. Need somewhere to get ready for the celebrations? You are welcome to use the changing facilities located by our swimming pool and spa. Top tip – if you plan ahead you may even have time for an express treatment while you’re there.
Can I change the bed configuration of my self-catering unit?
Most of our lodges can have their bed configuration changed to meet your preferences, however there are some, including our cosy cabins, where this may not be possible. Please note that bed set up preferences need to be arranged before you arrive.
Check-In and Arrival
What time is hotel check-in?
Check-in is from 3pm on your day of arrival, although you’re welcome to arrive early and begin using the facilities from 10am.
What time is self-catering check-in?
Check-in is from 4pm on your day of arrival, although you’re welcome to arrive early and being using the facilities from 10am. Check-out is at 10am on the day you leave. If you miss check out at 10am, there’s a charge of £30 per hour for each hour thereafter.
What are the reception opening and closing times?
Our reception is open 24 hours a day, so we are here whenever you need us.
Check-In and Arrival
What time is hotel check-in?
Check-in is from 3pm on your day of arrival, although you’re welcome to arrive early and begin using the facilities from 10am.
What time is self-catering check-in?
Check-in is from 4pm on your day of arrival, although you’re welcome to arrive early and being using the facilities from 10am. Check-out is at 10am on the day you leave. If you miss check out at 10am, there’s a charge of £30 per hour for each hour thereafter.
What are the reception opening and closing times?
Our reception is open 24 hours a day, so we are here whenever you need us.
Managing Your Booking
I have booked a standard room, can I request a fridge?
We can most certainly add this request to your booking, and if there is one available housekeeping will pop one in the room. Please note that this request isn’t guaranteed.
I am coming to your hotel for a wedding, can I request an early check-in?
We unfortunately cannot guarantee an early check-in. However, you are more than welcome to store your bags at reception and collect them when your room/unit once it’s ready. Need somewhere to get ready for the celebrations? You are welcome to use the changing facilities located by our swimming pool and spa. Top tip – if you plan ahead you may even have time for an express treatment while you’re there.
Can I change the bed configuration of my self-catering unit?
Most of our lodges can have their bed configuration changed to meet your preferences, however there are some, including our cosy cabins, where this may not be possible. Please note that bed set up preferences need to be arranged before you arrive.
Making Your Booking
What’s included when I book direct?
In short, lots. In detail…
- Free Wi-Fi
- Free breakfast (when you are a hotel guest)
- Free leisure access (includes pool, gym, sauna and steam room)
- Free two hour childcare session in BIG Country when you stay two nights or more
- Best rate guaranteed
- Bigger choice of bedrooms and lodges than you’ll find on other websites (such as Booking.com, Trivago etc.)
What do you mean by price match guarantee?
We’re super confident that you’ll only ever find the best price when you book directly with us and you only get free childcare when you book direct too. On the very rare occasion that you might spot a cheaper price on another website, then tell us and we’ll absolutely match that price for you. There’s a couple of things to note around price match: It’s valid for 24 hours after you have booked with us. The package you find on a third-party site has to be identical to the package on our site (same bedroom, arrival date, number of nights and number of people etc), as well as quoted in Pounds Sterling and inclusive of all taxes.
Price Match Promise applies to individual hotel and self-catering accommodation bookings only. It is not applicable on dining, activities or other on-site facilities, nor is it available on group bookings contracted to over 6 rooms. Offer is subject to availability and can be withdrawn at any time. If you have pre-paid your reservation, any price match difference will be placed as a credit on your room account. No cash refund will be given.
We are a group of adults, is it possible to get a lodge with no bunkbeds?
Yes, subject to availability. Please get in touch with our Resort Sales Team to discuss options: sales@crieffhydro.com.
Check-In and Arrival
What time is hotel check-in?
Check-in is from 3pm on your day of arrival, although you’re welcome to arrive early and begin using the facilities from 10am.
What time is self-catering check-in?
Check-in is from 4pm on your day of arrival, although you’re welcome to arrive early and being using the facilities from 10am. Check-out is at 10am on the day you leave. If you miss check out at 10am, there’s a charge of £30 per hour for each hour thereafter.
What are the reception opening and closing times?
Our reception is open 24 hours a day, so we are here whenever you need us.
Managing Your Booking
I have booked a standard room, can I request a fridge?
We can most certainly add this request to your booking, and if there is one available housekeeping will pop one in the room. Please note that this request isn’t guaranteed.
I am coming to your hotel for a wedding, can I request an early check-in?
We unfortunately cannot guarantee an early check-in. However, you are more than welcome to store your bags at reception and collect them when your room/unit once it’s ready. Need somewhere to get ready for the celebrations? You are welcome to use the changing facilities located by our swimming pool and spa. Top tip – if you plan ahead you may even have time for an express treatment while you’re there.
Can I change the bed configuration of my self-catering unit?
Most of our lodges can have their bed configuration changed to meet your preferences, however there are some, including our cosy cabins, where this may not be possible. Please note that bed set up preferences need to be arranged before you arrive.
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